Refund Policy

You can cancel a Stripe subscription any time from the billing portal on your dashboard. Cancellation stops future renewals immediately; your container stays active until the end of the period you already paid for, then enters the normal expiry flow (warning → grace period → destruction).

If we are unable to deliver a working container within a reasonable time after your payment (for example a provisioning failure we can't fix), you can request a full refund for that period — no questions asked. Contact us through the support form and mention "refund".

Partially used periods are generally not refundable — you can cancel instead, which is cheaper and simpler. Exceptions are made case by case for genuine problems (extended outages, billing errors, duplicate charges). Duplicate or erroneous charges are always refunded in full.

For payments made by manual methods (bank transfer, mobile money), the same policy applies: if we cannot deliver the service, we refund; unused time after cancellation isn't refunded but isn't charged either. Refunds are processed to the account you paid from, usually within 5–10 business days.

Accounts terminated for violating the acceptable-use rules in the Terms of Service are not eligible for refunds of unused time, consistent with standard hosting practice.

Use the contact page with the subject "Refund", or email us from your account email address. Include your account email and, for Stripe payments, the charge date. We respond within 5 business days.